We want you to cherish your purchase, and each order is crafted with care and dedication. Since every item is handcrafted specifically for you, we unfortunately that we do not offer exchanges, returns or refunds once your order has been placed. However, in the unlikely event that the merchandise you receive is not in good condition, damaged, defective, or different from what you expected, you have the option to contact our team through WhatsApp +91 79879 98513 or mail us at care@riteshadesigns.com within 48 hours of receiving the order. Upon receiving your request, our customer care team will assess the need for a return or exchange and, if deemed appropriate, we will facilitate the best possible solution based on their evaluation. We advise you to record a video while unpacking the product.